Product Demo Program - Community Conduct & Enforcement Policy

1. Our Guiding Principle

The success of the Yarbo

Product Demo Program is built on a foundation of trust, respect, and reliability between Hosts and Visitors. This policy exists to protect the rights and time of all participants and to ensure every interaction is professional and valuable. By participating in this program, you agree to adhere to these standards.

2. Key Definitions

Cancellation Window: The period during which an appointment can be canceled or rescheduled without penalty. This window closes 24 hours before the scheduled start time.

Last-Minute Cancellation: A cancellation made by either a Host or a Visitor within the 24-hour Cancellation Window.

No-Show: A participant is considered a "No-Show" if they fail to arrive for the scheduled appointment within 15 minutes of the start time without any prior communication.

Yarbo Points: A virtual currency awarded to participants for completing specific actions. These points can be redeemed for products, services, or discounts within the Yarbo ecosystem.

Completed Demo: An appointment where both the host and visitor were present, the product demo took place as scheduled, and the questionnaire was completed by both parties.

3. Host Obligations & Enforcement

Hosts are the backbone of our program. Their commitment to reliability and professionalism is paramount.

Obligations:

  • Maintain an accurate and up-to-date calendar to prevent scheduling conflicts.
  • Respond to booking requests in a timely manner.
  • Be present, punctual, and prepared for all confirmed appointments.
  • Provide a safe, clean, and welcoming environment for Visitors.
  • Accurately represent the product and its condition.

Enforcement for Last-Minute Cancellations & No-Shows:

A "strike" system is used to manage infractions.

First Strike: A formal written warning will be issued and logged in the Host's account.

Second Strike: The Host's product demo page will be temporarily deactivated and hidden from public view for a period of 14 days.

Third Strike: The Host will be permanently removed from the Product Demo Program.

Quality Control: Hosts who consistently receive low ratings (e.g., an average below 3.5 stars over 5 demos) will be subject to a formal review, which may result in temporary deactivation or removal from the program.

Completion Rewards: Upon the successful completion of a "Completed Demo" (where the Host have submitted their post-product demo questionnaires), 5,000 Yarbo Points will be credited to the Host's Yarbo account within 24 hours. This reward is contingent upon adherence to all Host Obligations outlined above.

4. Visitor Obligations & Enforcement

Visitors are expected to be respectful of the Host's time, property, and effort.

Obligations:

  • Only book appointments they genuinely intend to keep.
  • Be punctual for all scheduled appointments.
  • Communicate in a timely manner if plans change.
  • Treat the Host and their property with respect.
  • Provide honest and constructive feedback after the demo.

Enforcement for Last-Minute Cancellations & No-Shows:

The same "strike" system applies to Visitors.

First Strike: A formal written warning will be issued and logged in the Visitor's account.

Second Strike: The Visitor will be temporarily suspended from booking any new demos for a period of 30 days.

Third Strike: The Visitor will be permanently banned from using the Product Demo platform.

Completion Rewards: Upon the successful completion of a "Completed Demo" (where both the Visitor have submitted their post-product demo questionnaires), 5,000 Yarbo Points will be credited to the Visitor's Yarbo account within 24 hours. This reward serves as a thank you for your time and valuable feedback. Eligibility for this reward is contingent upon adherence to all Visitor Obligations.

5. Severe Violations (Immediate Termination)

The following actions are considered severe violations and will result in immediate and permanent removal from the program for either a Host or a Visitor, bypassing the strike system:

  • Any form of harassment, discrimination, or threatening behavior.
  • Fraudulent activity or misrepresentation.
  • Any action that endangers the safety or property of another participant.
  • Use of the platform for any illegal activities.

6. Rewards & Recognition: The "Premier Host" Program

We believe in rewarding excellence. Hosts who demonstrate outstanding commitment will be elevated to "Premier Host" status.

Eligibility Criteria:

  • A minimum of 20 Completed Demos.
  • A consistent average rating of 4.8 stars or higher.
  • A cancellation rate of less than 5%.

Benefits of a Premier Host:

  • Receive a free future module.
  • Chance to have CES exhibition travel reimbursed as a brand representative.
  • Receive exclusive custom gifts designed specifically for Premier Hosts.

7. Dispute and Appeals Process

If you believe a penalty has been applied in error or have evidence of extenuating circumstances, you may submit an appeal to showcase@yarbo.com. Our team will review the case and provide a final decision within 5-7 business days.