Refund & Exchange Policy

Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.
The warranty period, along with the 30-day return and 45-day replacement windows, will begin on whichever occurs first:
  • The date the Yarbo is activated.
  • Three (3) days after delivery of all components in the complete Yarbo set.
A complete Yarbo set includes:
  • Yarbo Core
  • First module
  • Accessory kit
  • Docking station
  • Battery
For customers who purchase a multi-in-one package, the warranty period for the second and third modules will commence on their respective activation dates or three (3) days after delivery.
You can view the specific warranty dates directly in the Yarbo app under:
Privacy & Security > Warranty Management.

1. 30-Day Return Policy

1.1. 30-day Return Conditions

Yarbo offers a 30-day return policy. You may request a return at any time within thirty days of receiving the product, provided the following conditions are met:
a. The item must be returned in the original manufacturer's packaging. If the original packaging is lost, and the customer requires a replacement, the cost of the packaging and shipping fees will be deducted from the refund amount.
b. The item must be complete with all accessories and documentation.
c. The item must be in saleable condition.
d.The customer is responsible for the cost of return shipping.
e. Order Cancellation After Shipment. Once an order has been shipped, it may not be possible to cancel before delivery. If you request cancellation after dispatch but before delivery, we will attempt to intercept the shipment. Interception is not guaranteed. If successful, any interception fee charged by the carrier will be deducted from your refund.
f. Separately purchased accessories and consumable parts are subject to a 14-day return period without defects, which begins on the date you receive the item. To be eligible for a refund, the following conditions must be met:
  • The item must be unused, and returned with its original manufacturer's packaging. If the original packaging is lost or significantly damaged, the item is no longer eligible for a return or refund.
  • For all eligible returns that are not due to product defects, the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.

1.2 Refund Request

To request a refund , please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

1.3. Return Package Requirements

To proceed with the return, please kindly visit the Schedule Pickup page and fill in your preferred pickup time and address details for the damaged unit. Please note the following important points with respect to the package:
a. Use the original packaging/foam to pack the damaged unit. Ensure that the items are packed according to the distribution standard. Wrap the carton with tape 360° to prevent the package from splitting, and have it ready for pickup at the selected time. Please refer to the following packing precautions:
  • Yarbo Core: If your DC is trouble-free, there is no need to replace it. Just put the broken core, the new DC, and the physical controller (if the original order included) into a carton together.
  • Yarbo Core Accessories: Includes SAM (if original order included), wired charger, RTK antenna3, Halow antennas2, Bluetooth antenna, POE adapter.
  • Docking Station: Includes wireless charging station, power cord, wire protector.
  • Snowblower Module: Includes snowblower, plow blade, protection fence component, snow chute.
  • Lawn Mower Module: Lawn mower.
  • Blower Module: Blower.
  • Battery: The battery must be individually packaged in a separate carton. Mixing the battery with other packages is prohibited.
b. Feel free to click the following link to learn all about the packaging process: Packaging Process Guide
c. Please take photos of the packaged items for your own record. These photos can be used in case any accessories are lost during the return process or if damage occurs due to packaging issues.
d. If you need to modify the pickup time, change requests must be submitted at least 48 hours before the originally selected time. Changes within 48 hours of the scheduled pickup are not permitted.
e. Risk Disclaimer:
To ensure a smooth return process and avoid unnecessary charges, please carefully review the following. Yarbo requires strict compliance with our designated return procedures. Failure to comply with the requirements below may result in additional costs:
1e. Requirement and Non-Compliance Description:
Requirement
Non-Compliance Description
Designated Shipping Method & Process
Failure to use the designated logistics method and pickup process for returns.
Packaging Requirements
Failure to package the unit according to the required distribution standards, leading to transit damage or acceptance issues at the warehouse.
Shipping Label Usage
Failure to properly apply the shipping label, resulting in incorrect freight charges, tracking issues, or failure to identify the returned components.
Pickup Schedule
Failure to cooperate with the pre-scheduled pickup time (e.g., no-shows or unavailability).
2e. Cost Responsibility:
Additional Shipping Fees: Any additional shipping costs or surcharges incurred due to non-compliance with the above requirements — including but not limited to re-delivery fees, freight charge adjustments due to incorrect dimensions or weights, and failure to package hazardous materials correctly — shall be borne by the customer at their own expense.
Missing or Damaged Original Packaging: If the original packaging box and protective materials (foam, inserts, accessory trays, etc.) are lost or damaged, Yarbo reserves the right to charge the customer a corresponding fee for the replacement packaging materials necessary to ensure safe transit.
Component Package
Cost
Core box
$150
Module box
$80
Docking station box
$80
Accessory kit box
$75
Battery box
$60
Snow plow blade box
$75
As noted above, please take photos of your packaged items as proof of compliance before pickup. Your understanding and cooperation are highly appreciated.
How these fees are calculated


1.4. Return Shipping Fees

a. Return shipping fees are borne by the customer. All freight and logistics costs incurred during the return process shall be paid by the customer in full. Please refer to the following link for specific shipping costs; Payment can not be refused on the grounds that the shipping costs do not meet expectations.
b. Freight is based on Yarbo's partner logistics rates with no markup. The amount charged reflects the cooperative commercial rate between Yarbo and its designated logistics provider. Yarbo does not add any surcharge, margin, or profit, nor does it retain any price differential. Yarbo does not guarantee that this rate is the lowest available in the market.
c. Please evaluate the freight cost before confirming the return. Once the return is completed, the customer may not refuse to bear the freight on the grounds that the amount is higher than expected, unreasonable, or not the best available price.

1.5. Quality Inspection

Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection, together with any adjustments under the Refund Adjustments for Delayed Returns section of this policy. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. For the avoidance of doubt, Yarbo has no obligation to issue any refund before the returned product has been received and inspected.

1.6. Return Shipment Deadline.

Once your return request is approved and a return authorization is issued, you must ship the product back to Yarbo, using the shipping label and instructions provided, within 14 calendar days from the date the return authorization is issued (the Return Shipment Deadline). If you need additional time, you may request a one-time extension of up to 30 additional calendar days by contacting support@yarbo.com before the Return Shipment Deadline expires. Extensions are effective only if confirmed by Yarbo in writing.

1.7. Expiration of Return Authorization.

If the product is not shipped back by the Return Shipment Deadline (or the extended deadline, if granted), the return authorization will automatically expire and the associated return and refund request will be deemed withdrawn. Any subsequent return request will be treated as a new request and will be evaluated against the eligibility requirements of this policy, including the original 30-day return window measured from the date you received the product.

1.8. Refund Adjustments for Delayed Returns ( Not applicable to separately purchased accessories and consumable parts)

a. Use During the Return Period. Approval of a return or refund request does not grant any right to contunued use of the product. Once a return authorization is issued, the product should be promptly prepared for return. Any use of the product after the return authorization is issued is at your own risk, and any resulting wear, damage, or diminished value will be taken into account in the quality inspection and may reduce the refund amount.
b. Usage Fee for Late Returns. If the product is shipped back after the Return Shipment Deadline (including any granted extension) and Yarbo, in its sole discretion, nevertheless elects to accept the late return, the refund amount will be reduced by a usage fee equal to 5 percent (5%) of the product purchase price for each thirty (30) day period, or portion thereof, that elapses between the Return Shipment Deadline and the date the product is shipped back, up to a maximum aggregate deduction of fifty percent (50%) of the product purchase price. This usage fee reflects the reasonable value of the use, possession, and depreciation of the product during the period of delay and is in addition to any deduction resulting from the quality inspection.
c. Order of Operations. For clarity, no refund is due or payable until Yarbo has physically received the returned product and completed its quality inspection. The refund amount will be calculated as: the purchase price actually paid, minus any applicable inspection-based deductions, minus any applicable usage fee under this section, minus any other deductions expressly provided in this policy (such as packaging replacement or carrier interception fees).

2. 45-Day Replacement Policy

2.1.

Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, or the Yarbo sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Please contact us without delay at support@yarbo.com. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.

2.2.

Upon receipt of your request, We will conduct an inspection. Once the inspection is complete, we will inform you whether your request for a replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Yarbo will cover the shipping costs. (Additional charges will be borne by the user for some remote areas.)

2.3.

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

Important Notes:
  • You need to cooperate with our FSE to troubleshoot the product. Based on your feedback, we will verify whether a replacement is necessary and assist in submitting the replacement request. Your cooperation during the troubleshooting will make the overall return and replacementprocess more efficient.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please retain the original carton and foam materials for 45 days from the date of unpacking and utilization, as these packaging materials will be required for any potential return or exchange procedures.

3. The product is considered non-refundable and non-replaceable under the following conditions:

  • The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.
  • Product failures are caused by the use of unauthorized components or accessories.
  • Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
  • The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.


4. Repair and Warranty Services

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1(631)818-1850.
If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.

5. Advanced Replacement (Ship-First Replacement) Policy

5.1. What Is Advanced Replacement

Advanced Replacement (also referred to as “Ship-First Replacement”) is a service option where Yarbo ships a replacement product or module to the customer before the original replaced unit is returned.
This option is provided to minimize downtime and ensure continued product usability. Advanced Replacement is offered at Yarbo’s discretion and may not be available for all products, regions, or issue types.

5.2. Customer Return Obligation

By accepting an Advanced Replacement, the customer agrees to return the original replaced product or module to Yarbo.
  • A return shipping label and instructions will be provided.
  • The original unit must be returned in reasonable condition, excluding the reported defect.
  • The returned item must match the serial number associated with the Advanced Replacement request.
Failure to return the original unit constitutes a breach of the Advanced Replacement agreement.

5.3. Return Time Window

The original product or module must be shipped back to Yarbo within the specified return window, calculated from the delivery date of the replacement unit.
The standard return window is 14 calendar days, subject to confirmation and adjustment based on legal and regional requirements.
If the original unit is not shipped within this timeframe, the return will be considered overdue.

5.4. Consequences of Non-Return

If the customer fails to return the original product or module within the required time window:
  • The customer may become ineligible for future Advanced Replacement services.
  • Yarbo reserves the right to record the incident in the customer’s service record for future warranty or replacement eligibility evaluations.
Non-return of the original product or module will not automatically affect the customer’s existing warranty coverage. However, future replacement privileges may be limited.

5.5. Additional Notes

  • Advanced Replacement does not extend or reset the original warranty period unless explicitly stated.
  • Yarbo reserves the right to deny Advanced Replacement requests in cases of suspected abuse, repeated non-returns, or violation of this policy.
  • This policy applies in conjunction with Yarbo’s Warranty and After-Sales policies.

5.6. Advanced Replacement Process

When a customer agrees to proceed with an Advanced Replacement (Ship-First Replacement), the following standardized process applies:

Step 1: Customer Confirmation

The customer must confirm acceptance of the Advanced Replacement option, including the obligation to return the original replaced product or module.
This confirmation constitutes agreement to the Advanced Replacement terms.

Step 2: Terms Confirmation Email

After confirmation, Yarbo will send an Advanced Replacement Terms & Conditions email outlining:
  • The return obligation
  • The return time window
  • The consequences of non-return
Proceeding with the replacement shipment indicates the customer’s acceptance of these terms.

Step 3: Replacement Shipment & Account Status

Once the replacement product or module is shipped:
  • The customer account will be temporarily flagged as having an outstanding return obligation.
  • During this period, additional return or replacement requests may be restricted, except for part-level or component replacements related to the same case.
This measure ensures proper completion of the Advanced Replacement process.

Step 4: Return Scheduling Notifications

After the replacement is delivered, Yarbo will send automated reminders to assist the customer in scheduling the return of the original unit.

Step 5: Overdue Return Follow-Up

If no return is scheduled within 14 calendar days of replacement delivery:
  • The case may be flagged for additional follow-up.
  • Yarbo customer support may initiate direct outreach (e.g., phone or email) to assist with return completion.

Step 6: Restrictive Actions for Extended Non-Return

If the original product or module remains unreturned after 30 calendar days from replacement delivery:
  • The customer may become ineligible for future Advanced Replacement services.
  • Additional replacement requests may be reviewed under stricter eligibility criteria.

These actions do not restrict access to standard customer support services and are intended to enforce compliance with Advanced Replacement obligations.
Yarbo reserves the right to take appropriate actions permitted under applicable laws to address losses arising from failure to return the original product or module.


Important Notes

  • Time windows may vary by region and are subject to applicable laws and regulations.
  • Advanced Replacement eligibility is evaluated on a case-by-case basis.
  • Yarbo reserves the right to adjust this process to ensure fairness, compliance, and service integrity.

6. Product Upgrades

If Yarbo and a consumer agree to upgrade a previously purchased product (for example, by upgrading a standard mower head to a "Pro" version), then from the effective date of the upgrade order:

6.1.

Yarbo's warranty and after-sales support obligations under this policy with respect to the original product shall immediately and permanently cease, and Yarbo shall thereafter provide warranty and after-sales support solely with respect to the upgraded product.


6.2. Warranty period of the upgraded product

  • No-Fee Upgrade. If the consumer does not pay an upgrade fee, the upgraded product retains the original warranty period; no recalculation applies. Yarbo's free warranty service ends when the original warranty period expires.
  • Paid Upgrade. If the consumer pays the applicable fee, the upgraded product is treated as a new product. The warranty period restarts from the effective date of the upgrade and is governed in full by this policy.

6.3.

As part of the upgrade arrangement, the customer has the obligation to return the original product (or any parts replaced by the upgrade). Yarbo will cover the shipping costs, unless the parties agree otherwise in writing, and Yarbo shall be entitled to recover and dispose of it accordingly. Unless otherwise required by this Article, the provisions of Article 5 shall apply to the customer's obligation to return the original product with the aim of product upagrades.

6.4.

The original product must not be used, resold or otherwise transferred, and any such use, resale or transfer is not covered by, and is made at the consumer's own risk under, this policy.