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YarboCare™ Production Plan Policy
Thank you for shopping with us! To enhance your user experience and with intention to protect your investment, we have partnered with a protection plan provider (Xcotton who partners with AIG) to offer product protection services. Below are details regarding the YarboCare™ Product Protection Plan:
We offer optional protection plans for products purchased via the Yarbo Official Website. This protection plan is provided through a collaboration between Yarbo and XCotton (underwritten by AIG). Once you purchase the protection plan, your product will be covered for a specified period beyond Yarbo’s warranty.
The product protection plan specifically covers the following:
- Malfunctions during normal use.
- Accidental damage.
- Other coverage specified by the protection plan.
Please note: The maximum claim amount is limited to the original purchase price of your product.
You may refer to the Protection Plan’s Terms and Conditions for details.3. YarboCare™ Product Protection Plan Cost
The cost of a protection plan depends on the product and the selected coverage period:
- 3 Years EW Plan:
Includes a 3-year extended warranty after the standard 2-year warranty, providing 5 years of total warranty coverage, with repair and service fees waived, plus free two-way shipping and official technical support. - 1 Year AD + 3 Years EW Plan:
Includes 1 year of accidental damage protection and a 3-year extended warranty after the standard 2-year warranty, offering 5 years of warranty coverage and 1 year of accidental damage protection, with repair and service fees waived, plus free two-way shipping and official technical support. - 3 Years AD + 3 Years EW Plan:
Includes 3 years of accidental damage protection and a 3-year extended warranty after the standard 2-year warranty, offering 5 years of warranty coverage and 3 years of accidental damage protection, with repair and service fees waived, plus free two-way shipping and official technical support.
4. YarboCare™ Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Yarbo Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and XCotton’s claims specialist will guide you through the process. We will also provide assistance as needed.
If you return or exchange a product after purchasing the protection plan, please contact us as soon as possible. Returns or exchanges may impact the status of your protection plan, and certain terms may apply. For assistance, please reach out to our customer service team or use the support link provided in your confirmation email.
The product protection plan's coverage and services are provided by XCotton (underwritten by AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.
For any inquiries regarding the protection plan, please contact our customer service:
Email: support@yarbo.com
Email: support@xcottons.com
Thank you for your understanding and support. We hope you enjoy your shopping experience!
Cancellation is allowed anytime. Refunds depend on timing:
Within 60 days of purchase:
- No claims filed: Full refund (100% of the Product Protection price).
- Claims filed: Refund = Product Protection price - paid claim amount(s).
After 60 days of purchase:
- Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
FAQs
Coverage
What does the YarboCare™ Product Protection Plan cover?
The plan includes:
1. Accidental Damage during Handling: Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.
2. Extended Warranty: Mechanical or electrical breakdown of Your Covered Product after Yarbo's warranty expires.
3. Power Surge: A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring;
4. Battery Failure: One time replacement of battery.
KEY NOTES: Liability Limit: The final indemnity value will not exceed the Original Purchase Price.
1. Accidental Damage during Handling: Unintentional and accidental damage from handling, such as drops, spills and cracked screens, as a result of normal use.
2. Extended Warranty: Mechanical or electrical breakdown of Your Covered Product after Yarbo's warranty expires.
3. Power Surge: A sudden increase in voltage that can damage or destroy electronics, appliances, and even electrical wiring;
4. Battery Failure: One time replacement of battery.
KEY NOTES: Liability Limit: The final indemnity value will not exceed the Original Purchase Price.
When does coverage begin?
Accidental Damage Protection: Starts immediately upon plan purchase.
Extended Warranty Protection: Begins after Yarbo's warranty expires.
How to file a claim?
How do I file a claim for my order?
If Your Covered Product is damaged or malfunctioned, please report the issue at
What's the resolution process for my claim?
We may repair, replace components, or replace the entire product.
Cancellation
Can I cancel the plan?
Cancellation is allowed anytime. Refunds depend on timing:
Within 60 days of purchase:
- No claims filed: Full refund (100% of the Product Protection price).
- Claims filed: Refund = Product Protection price - paid claim amount(s).
After 60 days of purchase:
- Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
