Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.

The warranty period, along with the 30-day return and 45-day replacement windows, will begin on whichever occurs first:

• The date the Yarbo is activated.
• Three (3) days after delivery of all components in the complete Yarbo set.

A complete Yarbo set includes:

• Yarbo Core
• First module
• Accessory kit
• Docking station
• Battery

For customers who purchase a multi-in-one package, the warranty period for the second and third modules will commence on their respective activation dates or Three (3) days after delivery.

You can view the specific warranty dates directly in the Yarbo app under:

Privacy & Security > Warranty Management.

1. Yarbo offers a 30-day return policy. You may request a return at any time within thirty days of receiving the product, provided the following conditions are met:

         If the original packaging is lost, and the customer requires a replacement, the cost of the packaging and shipping fees will be deducted from the refund amount. 

2. Upon receipt, the item will undergo a quality inspection to ensure it meets our above standards. The refund amount will be determined based on the results of this inspection.

1. Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, contact us without delay. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.

2. If the Yarbo sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Yarbo will cover the shipping costs. (Additional charges will be borne by the user for some remote areas.)

• The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.
• Product failures are caused by the use of unauthorized components or accessories.
• Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
• The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.

To request a refund or replacement, please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For a refund:

Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For a replacement:

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

• When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.
• Items sent back to us without first requesting a return will not be accepted.
• Please retain the original carton and foam materials for 45 days from the date of unpacking and utilization, as these packaging materials will be required for any potential return or exchange procedures.

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1(631)818-1850.

If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.

• A return shipping label and instructions will be provided.
• The original unit must be returned in reasonable condition, excluding the reported defect.
• The returned item must match the serial number associated with the Advanced Replacement request.

• The customer may become ineligible for future Advanced Replacement services.
• Yarbo reserves the right to record the incident in the customer’s service record for future warranty or replacement eligibility evaluations.

• Advanced Replacement does not extend or reset the original warranty period unless explicitly stated.
• Yarbo reserves the right to deny Advanced Replacement requests in cases of suspected abuse, repeated non-returns, or violation of this policy.
• This policy applies in conjunction with Yarbo’s Warranty and After-Sales policies.

• The return obligation
• The return time window
• The consequences of non-return

• The customer account will be temporarily flagged as having an outstanding return obligation.
• During this period, additional return or replacement requests may be restricted, except for part-level or component replacements related to the same case.

• The case may be flagged for additional follow-up.
• Yarbo customer support may initiate direct outreach (e.g., phone or email) to assist with return completion.

• The customer may become ineligible for future Advanced Replacement services.
• Additional replacement requests may be reviewed under stricter eligibility criteria.

• Time windows may vary by region and are subject to applicable laws and regulations.
• Advanced Replacement eligibility is evaluated on a case-by-case basis.
• Yarbo reserves the right to adjust this process to ensure fairness, compliance, and service integrity.