Shipping Policy

Thank you for purchasing at www.yarbo.com. We strive to provide you with a seamless and enjoyable shopping experience, ensuring your orders are delivered in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, costs, and important information related to the shipment of Yarbo products.

Delivery Timelines

Thank you for choosing Yarbo! We’re excited to let you know that Yarbo is in stock and ready to ship. Below are the estimated delivery times for current orders. If you placed an order before January 2025 and need specific delivery details, please contact us at support@yarbo.com. We’ll respond promptly!

United States

For products in stock, deliveries will be made within 3-8 business days.
For products available for pre-order, deliveries will be made according to the delivery timeframe specified on the product page.

Canada & Europe

Yarbo Core & Modules

For products in stock, deliveries will be made within 3-8 business days.
For products available for pre-order, deliveries will be made according to the delivery timeframe specified on the product page.

Accessories:

Deliveries will be made within 10-15 business days.

If you have any questions or concerns, feel free to reach out to our support team for assistance!

Pickup Service

1. Europe

We are excited to offer local pickup for our customers in Europe! When you check out, you can choose the local pickup option, and your Yarbo products will be available for pickup within 15 business days. You will receive a confirmation email with further instructions once your order is ready for collection. Below is our warehouse location where you can pick up your order:

Germany: Tor 1, Levi-Strauss-Allee 10-12, 63150 Heusenstamm

Notice: Due to the size of the packages, a pickup truck is required for collection.

2. United States & Canada

Local pickup is not available at this time due to extended processing times of 2-3 months. However, if your address is difficult to locate or if you prefer to pick up your order personally, please contact us at service@yarbo.com, and we will make arrangements for you. Below is a list of our warehouse locations where you can pick up your order:

United States

Midwest: 1111 W 35th St, Chicago, IL 60609
West Coast: 13400 Nelson Ave, City of Industry, CA 91746
East Coast: 1050 Amboy Avenue, Perth Amboy, NJ 08861

Canada

Toronto: 5 Resolution Dr, Unit 1, Brampton, ON L6W 0A5
Vancouver: Unit 101-1005, Derwent Way, Delta, BC V3M 5R4

Shipping Costs

We're committed to transparency and convenience, so we're introducing a shipping cost calculator at checkout. This tool will provide an accurate estimate of shipping fees before you complete your purchase. If you need assistance, our support team is always happy to help with any questions or concerns.

Tracking

Once your order is shipped, you will receive an email notification containing a tracking number. This tracking number will allow you to monitor the status and location of your package during transit.

Undeliverable Packages

If a package is deemed undeliverable due to an incorrect address provided by the customer, refusal of the package, or multiple failed delivery attempts, the customer will be responsible for any additional shipping charges incurred for the reshipment of the package.

Delivery Delays

While we make every effort to ensure prompt delivery, unforeseen delays may occur due to factors beyond our control, such as severe weather conditions or carrier-related issues. In such cases, we will do our best to keep you informed and updated on the status of your shipment.

Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be canceled before they are shipped. Once an order is shipped, the cancellation request will be treated as a return (subject to our Return Policy).

Return Policy

For information on returns, please refer to our Return Policy page.

Policy Updates

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be reflected on this page. It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any further questions or need assistance with shipping-related inquiries, please do not hesitate to contact our customer support team at support@yarbo.com.